Journal of Writing Research earli | contact
journal description
aims and scope
open access
editorial board
current issue
back issues
early view
special issue
most downloaded
peer review policy
related websites


Quantity versus quality. Effects of argumentation in bad news letters.

Janssen, D., Jansen, F. (2013)
Journal of Writing Research, 4(3), 301-331

Do the quality and the quantity of arguments have an impact on the evaluation of bad news messages? To answer this question, two experiments were carried out using bad news letters in which the quality and the quantity of the arguments were manipulated in a contextually realistic way. The results of both experiments show that adding argumentation has a positive impact on the perceived politeness and the persuasive force of the letters. Furthermore, the studies show that the impact of strong arguments is greater than that of weak arguments. The effect of adding successive arguments is positive as well. However, the results indicate that one or two arguments are sufficient. Adding a third argument only minimally contributes to better evaluations.

PDF | doi: 10.17239/jowr-2013.04.03.4

Export citation: EndNote | BibTeX

For readers
free subscription
alert service
full text
For authors
guide for authors
submit article
For reviewers
guide for reviewers
submit review
Repository login
home contact